Returns & Exchanges
Due to the perishable nature of our artisanal spirits and food products, we strive to ensure every bottle arrives in perfect condition. We offer replacements or refunds for items that are damaged during transit or contain manufacturing defects.
Document the Issue
Take clear photos of the damaged packaging, the product label, and the specific defect or breakage as soon as your order arrives.
Contact Support
Email our distillery team within 48 hours of delivery at [email protected] with your order number and the photos attached.
Review Process
Our quality assurance team will review your claim within 3 business days to verify the damage and confirm eligibility for a replacement.
Resolution
Once approved, we will ship a replacement bottle at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing